Warranty, Refunds and Returns Policy
Warranty applies to any breakages within the first twelve months of use, any overloading or use that the SSW has not been designed for will void warranty.
Maintenance will be required on the thread as this is a moving part and will require a lubricant to prevent deterioration for oxidization of the galvanizing.
Can I get a refund?
We do not offer refunds for incorrect ordering or for a change in mind. However. Under Australian law, you are entitled to a refund in specific circumstances such as where an item is not as described as the item listed, or as per circumstances under warranty. Please contact us in the first instance to discuss any possible refund/
Can I exchange my purchase?
Please choose carefully. If you have chosen the wrong item we can exchange it under the following conditions:
The item is in its original packaging and is unused.
It is returned to us at your expense.
It is exchanged for goods of same or greater value.
(a) All Products are dispatched from within Australi), and sent via various carriers.
(b) We will endeavour to dispatch all Orders within one to two business day where possible, once we have confirmed receipt of payment. However, all dispatch times and delivery times are estimates only. We are not liable for late delivery or mis-delivery caused by factors outside our control.
(c) If a Product is returned to us marked ‘Return to Sender’ because you have supplied us with an incorrect address, or you have failed to collect the Product in a timely manner after being provided with a delivery slip, then:
(i) we will contact you to arrange for redelivery; and
(ii) we may require payment of applicable freight costs before attempting redelivery.
Loss or damage in transit
(a) You should check the Product carefully for damage before signing the delivery docket. Once you have accepted delivery of the Product as being undamaged, you may not be able to make a claim for loss or damage in transit.
(b) To make a claim for loss or damage in transit you must email us at as soon as you become aware that the Product may have been damaged or lost in transit. You will be asked to provide evidence of the damage (eg photos). We will ask our courier to investigate any lost items, and their records are prima facie evidence of delivery status.
(c) You authorise us to complete any forms or take any action necessary for lodging a claim with the relevant courier or insurance company to make a claim for compensation for loss or damage in transit.
(d) Once we have verified that the Product has been lost or damaged in transit, we may at our sole discretion:
(i) send you a replacement Product, at our cost; or
(ii) refund you for the price you paid for the Product, plus freight costs. Refunds will be issued within 5 business days, using the same method as your original payment.
(e) You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments. We will not accept any claim for loss or damage in transit where the Product has been damaged by your own actions in opening the Product.